Hello and welcome back! Many of you have been asking how Solaris Hotels are operating post-COVID, so here’s everything you need to know.

Health and Safety Procedures

Upon arrival at the hotel’s motor lobby, you will go through a quick sanitization process. This includes a temperature check, handwashing, stepping on a sanitizing mat for your shoe soles, and passing through a sanitizing booth for ozone disinfection. Meanwhile, our bellboys will disinfect your luggage with a specialized spray and disposable paper towels.

Tip: Have you seen the "Cool Protect Kit" that Club Solaris offers to its loyal guests? It includes an eco-friendly bag, antibacterial gel, wipes, and two facemasks. Ask your concierge how to get yours!

As you may have seen on our social media, some protocols have changed following recommendations from the World Health Organization. These include mandatory face masks and shields for all hotel staff, antibacterial stations in common areas, and increased cleaning protocols throughout the day and night.

Now, an important question: Are guests required to wear face masks at all times? The answer is no. While it is recommended, it is not mandatory. You are on vacation, and we have implemented every safety measure to ensure you feel at home.

Dining Experience

All restaurants at Club Solaris GR Caribe are open, each equipped with hand sanitizer stations. Seating capacity is limited due to social distancing, and all servers wear facemasks, protective shields, and gloves while attending to guests.

• Snack Bar: Located by the pool, the buffet is now served by staff behind a glass barrier. Simply point to what you want, and the chef will serve it on a clean plate. Floor markers ensure social distancing.
• Café Solaris: Our breakfast restaurant has transitioned from buffet-style to à la carte. You can still enjoy all your favorites, including cereal, fruit, pancakes, waffles, and made-to-order eggs or omelets. The menu is printed on recyclable cardboard and delivered to your table, eliminating the need for shared menus.
• Bogavante: Enjoy oceanfront dining for lunch every day and dinner on alternating nights. When Bogavante is closed, Veneto will be open. The menu includes fresh salads, seafood, and grilled specialties, changing every two days.
• Veneto: This fine dining restaurant offers a four-course dinner on alternating nights. Seating is arranged to maintain social distancing, but we can accommodate larger groups by rearranging tables. The menu is presented on a rolled-up sheet at each table.
• Room Service: Available 24/7 for breakfast, lunch, and dinner. Order as many times as you like, with no additional cost.

Bars

• Pool Bar: Open daily from 11 AM to 5 PM. Bartenders and waiters follow strict cleaning procedures, and drinks are always served in fresh glasses—no refills.
• Lobby Bar: Open from 3 PM to 11 PM. Premium drinks are available for members.
• Special Treats: Every other day at noon, our chefs prepare delicious surprises like tacos, ceviche, shrimp cocktails, and even ice cream stands for kids. Bartenders also serve refreshing seasonal fruit cocktails.

Entertainment

Social distancing doesn’t mean you can’t have fun! Our sports and entertainment team has daily activities, including stretching sessions, water aerobics, music/movie trivia, live poolside music on Wednesdays, and classic bingo at 3 PM.

• Children’s Activities: Fun outdoor crafts and games take place by the pool from 11 AM to 5 PM.
• Night Shows: Three different performances are hosted at the Tehuacán Theater at Royal Solaris: "Love City" on Mondays, a comedy show on Wednesdays, and a Broadway-style show on Saturdays. Shows start at 8:30 PM, with limited seating to ensure safety.

Other Facilities

• Gym: Closed per local government regulations.
• Spa: The main spa is closed, but beachfront massages are available under the palapa.
• Tobacco Shop & Travel Agency: Both are open, with the travel agency offering external tours.
• Mini Golf & Tennis Court: Open with sanitized equipment available at the sports palapa.
• Jacuzzis: The open-air oceanfront jacuzzis are available—left side for adults only, right side for families.
• Beach Access: The beach is open and uncrowded, making it the perfect time to relax and sunbathe. Swimming is allowed depending on flag indicators: red (no swimming), yellow (waist-high water), and green (calm water).
• Royal Solaris Beach & Pool: Although the neighboring Royal Solaris hotel is closed, guests can still access its beach and pool. However, no bars or food stations are available in that area. Our waiters visit periodically to bring fresh drinks.
• Baby Park: An open-air space between both hotels, sanitized hourly and available 24/7 for children.

We hope this article answers all your questions. After reading this, you’re probably already thinking about your next trip. So why wait? Start planning your well-deserved vacation, soak up some much-needed vitamin D, and enjoy the freedom of travel once again. We can’t wait to welcome you back!