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all care inclusive protocols

Solaris 2023 Hurricane Policy

Our Hurricane Policy makes it easy to decide that Solaris Resorts are the right choice for all your vacation needs. In the event that a hurricane directly hits any Solaris Resort in Cancun or Los Cabos while on vacation, we will gladly offer a certificate for a return stay to the original resort for the number of original nights unused. Vacation interruption is defined when the hotel interrupts full operations for at least 24 hours (not including the day of departure). Certificate will be issued only if vacation is interrupted while in resort, it is no transferable, not redeemable for cash, can be redeemed for travel prior to December 16th, 2022 or between June and December 20th, 2023 (subject to availability and previous request) It is applicable and it does not include airfare and transfers.

Download the full Solaris 2023 Hurricane Policy

best price match guarantee

110% Price match guarantee

Our Best Rate Guarantee is one of the best in Cancun and Los Cabos. It assures that you'll always get the best rate available when you book directly at
Feel confident you are booking directly with the resort and getting the best price online. If within 1 hour or 24 hours after your booking, you find a lower price for the same arrival date, number of nights and room accommodations in a Largest OTA, we will match the price and give you 10% extra discount or a credit to use during your vacation. Restrictions apply

How to Benefit from 110% Best Price Guarantee

  1. Make a reservation at
  2. If you find a lower rate for the same hotel, same room type, and same reservation dates on a large OTA. Take a screenshot of the offer and send it to [email protected] with the subject: 110% Best Price Guarantee
  3. Once we receive your e-mail with the 110% Best Price Guarantee request. We will verify that the rate match our comparison rates with the large OTA . If we approve the match you will receive an extra 10% discount or a credit to use during your vacation. Restrictions apply

How it works
  1. Go to the large OTA where you found the lower price for the same arrival date, number of nights and room accommodations
  2. Make sure you have the final price with all taxes and surcharges properly displayed.
  3. Take a screen shot of the rate found and Send an e-mail to [email protected]
  4. We will verify that the rate is an official rate from a large OTA.

The 110% Best Price Guarantee do not apply for rates shown at costco, destinia, agoda, hurb, travelUp, other unofficial travel agencies, metasearch websites or group bookings. We will contact you to confirm if we can match the rate and offer the 10% extra discount.

reschedule your reservation

Reschedule flexibility

We understand that sometimes inconveniences can alter your vacation dates, therefore, you are able to cancel or make changes to your reservation without penalty at least 7 days prior to your scheduled arrival.

How to change your arrival date by phone:

  • Call to our contact center (998) 800-1353 with your confirmation number at hand.
  • Ask for your agent to reschedule your new arrival date.
  • Your agent will confirm your new arrival date, done!

How to change your arrival date by mail:
  • Send an Email to: [email protected] in which you will include: confirmation number, the name in the reservation and the new arrival date.
  • Within 24 hours you will receive the confirmation of your new arrival date, done!
  • Note: Be aware the room availability is constantly changing, so the confirmation of your rescheduling is based solely on availability.

hold reservation

Hold your reservation on budget

You can get your room confirmation paying only 199 USD, no matter the total amount of your reservation, and pay the balance at your check-in, just select the option at the moment of your checkout during your online reservation or let know to your agent during your call.