In hurricane, your vacation is safe.
At Club Solaris Hotels in Mexico, we offer an incredible vacation experience with amazing value. Don’t stress about planning a vacation during hurricane season (June–November). Everyone knows fall is the best time to travel to Cancun — vacation prices are lower. Our Hurricane Policy makes it easy to see why Club Solaris Mexico is the right choice for all your vacation needs.
Hurricane Policy
Last Update: June 9th, 2025
At Solaris Resorts, we offer unbelievable vacation experiences at a surprisingly great value. Don’t stress planning a vacation during hurricane season (June -November). Everyone knows fall is the best time to travel to Mexico, vacation prices are low.
Our hurricane policy makes it easy to decide that Solaris Resorts are the right choice for all your vacation needs. In the event that a hurricane directly hits any Solaris resort in Cancun or Los Cabos while on vacation, we will gladly offer a certificate for a return stay to the original resort for the number of original nights unused. Vacation interruption is defined when the hotel interrupts full operations for at least 24 hours (not including the day of departure). Certificate will be issued only if vacation is interrupted while in resort. It is transferable but cannot redeemable for cash. Certificate can be redeemed for travel prior to December 20th , 2025 or between September 01, 2026 and December 20th, 2026 (subject to availability and previous request). It does not include airfare or ground transportation, prepaid tours or any other activity hired or prepaid it directly by you.
Cancellations:
Once the International Hurricane Center (NOAA) issues a hurricane warning for the area, guests should contact their travel agency directly to reschedule their stay, as reservations are non-cancellable.
Relocations:
If guests choose to transfer their reservation to an alternate destination offered by Solaris Resorts, we will offer rooms at the same rate based on availability.
Rescheduling:
If guests wish to postpone their vacation and travel at a later date, we will protect original rate until Dec 20th , 2025. Bookings must be rescheduled within 30 days after a hurricane strikes. Based on availability and blackout periods apply. Rate protection will only apply to the number of original nights and number of guests booked. (Additional nights or guests will be booked at current rate). No name changes allowed.
This policy is for individual travel.
Airline ticket holders are subject to airline policies and guidelines and are not included or considered in this policy, which is subject to change or may be discontinued without notice.